FAQ
Find quick answers to the most common questions about our bags, materials, and delivery. Every detail matters!
Shipping
How long to receive it?
We ship exclusively through trusted, sensitive logistics lines.
Every parcel is handled with care ensuring a 100% delivery rate.
USA : 6 to 9 Business days
EUROPE : 7 to 10 Business days
You can track your order by clicking here.
Contact Us ?
For any questions about your order, our team is available 24/7.
Email: Arcastudio@outlook.com
Weekdays: we usually respond within 6 hours
Weekends: responses within 12 hours
About the bag
Is it made out of genuine leather?
Made from high-grade vegan leather, meticulously engineered to mirror the texture and elegance of the original.
Is the chain adjustable or removable?
The chain on the Chanel 25 Small Bag is not removable, but it can be adjusted by doubling it inside the flap to wear it as a shoulder or crossbody bag.
Can I return or exchange it if I’m not satisfied?
Yes, you can return or exchange your item if you’re not fully satisfied, as long as it’s unused and returned within the allowed period.